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HELM Unable to Delete Domain - SSL

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admin
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Joined: 23 Jan 2003
Posts: 256
Location: India

Posted: Mon Jul 25, 2005 3:38 pm Post subject: HELM Unable to Delete Domain - SSL

On trying to delete a domain from HELM, got following error.

Quote:

Unabled to delete domain. Contact support.

On checking the HELM Error log file on the server found.

C:\Program Files\WebHost Automation\Helm\Logging\Error

found

Quote:

2005-07-25 14:49:58 CDomain.DeleteDomainEx The SSL support has not been configured correctly. Please contact your administrator.

On checking the domain, found user have installed shared SSL on his domain.

When clicking the uninstall button got following error.

Quote:

Unable to remove SSL. Please try again or contact support.

The problem is corrected by adding a Fake SSL domain (Eg: somedomain.com) to Web Service at

HELM > System Settings > Servers > Your IP > Web Resource

After adding the Fake SSL domain, you will be able to delete the domain with SSL.
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